PCV – CSR – Electrical Company

Our client is an established and highly regarded electrical company in Montreal. They seek a Bilingual Customer Service Representative, passionate and motivated to be the company’s primary point of contact for their current and future customers.

Our client offers:

• Health, Dental, and drug Insurance ( 80/20)
• Company Matching RSP Pension
• Paid time Off
• Quarterly Team building events/ outings
• Consistent training to assist in developing your knowledge of the industry

Main Responsibiliy

• The successful hire will promote customer satisfaction by converting incoming customer calls into booked service appointments
• Work with schedules and availability of electrician to dispatch
• Process point of sale invoices
• Maintain and update the customer database

A call script shall be provided in order to assist the successful hire when servicing customers.

Required:

• Minimum 2 years experience in Customer Service;
• Experience with operating schedules;
• Strong communication skills – Both in French & English – written and spoken
• Proficient with Microsoft Office – comfortable to learn in house basic software
• Ability to problem solve and multi-task
• Team oriented

Annual salary $45 000 +