Customer Service Oriented Professional

CCNA certified

(or in process )

Full time – Permanent position – working from Home

Our client is an established and incredibly busy IT support company.  They seek a Bilingual Junior System Administrator to join the team.
Apart from the need to be CCNA certified, the successful hire shall have the skills to be able to setup a basic network including a server and workstations with network mappings, printers, etc.

They shall also be able to learn various software platforms and troubleshoot typical networking issues.

Responsibilities include but not limited to :

• Resolve technical support issues, software and hardware implementation, and network operation.
• Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in-person requests for assistance from users related to desktop, laptop, tablet, mobile, phones, hardware, software, networking, and other computer-related technologies.
• At times go on the road to service calls or assist the installers on new deployments.

Qualifications Required

• CCNA Certification completed OR in process to complete
• A minimum of 3 years experience in an IT Support (Help Desk/Service Desk) operational role
• Knowledge of network hardware, computer hardware, software components and operations
• Ability to manage multiple projects simultaneously while maintaining high customer service standards
• Must be able to work well independently and within a team environment.
• Technical problem-solving skills and client service oriented
• Excellent communication skills, verbal and written
• Bilingual French and English both spoken and written
• A valid driver’s license and easy access to a car for on-site work

Our client offers

• 1^st year annual compensation of $ 45 000 PLUS as your years will be surely respected and compensated.
• Vacations days minimum 2 weeks paid – negotiable
• Compensation per KM
• Cell phone and laptop
• Group Plans are in process of being incorporated within the organization.